South Wellness Group Pty Ltd (ABN 44 702 744 698) is committed to protecting the privacy of all personal and health information we hold. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website, southwellnessgroup.online, and to our health and wellness services delivered from Melbourne VIC and surrounding areas.
1. The types of information we collect
We may collect the following kinds of information:
- Personal information such as your name, date of birth, postal or email address and contact preferences;
- Health information, including information about your health history, wellbeing goals and any relevant circumstances you choose to share with us so we can provide suitable services. Health information is treated as sensitive information under the APPs and handled with additional care;
- Enquiry and quote details you submit through our website forms, including via our quote request and contact pages;
- Billing and transaction information necessary to process payments for our services;
- Website usage information such as browser type, pages visited and referring website, collected through cookies and similar technologies.
2. How we collect personal information
We generally collect personal and health information directly from you, for example when you complete a form on this website, send us an email, or communicate with us about our services. We may also collect information from third parties where you have consented to this, such as a referring practitioner or support coordinator, or where permitted under the APPs. Where it is reasonable and practicable, we will always collect information directly from you.
3. Why we collect, use and disclose information
We collect, hold, use and disclose personal information where it is reasonably necessary for one or more of our functions or activities, including to:
- provide health and wellness services to you and respond to your enquiries;
- prepare quotes, manage bookings and administer our relationship with you;
- process payments and maintain accurate business records;
- comply with our legal, professional and regulatory obligations, including record-keeping obligations that apply to health information;
- improve our website, services and client experience;
- send you updates or marketing communications, where you have consented or where otherwise permitted. You may opt out of marketing communications at any time using the unsubscribe facility in our messages or by emailing us.
We will not use or disclose health information for purposes other than the primary purpose of collection unless you have consented, you would reasonably expect the use or disclosure, or the use or disclosure is otherwise permitted or required by law.
4. Collection of sensitive information
Sensitive information, including health information, will only be collected where we have your consent, where you have expressly requested our services in a way that makes the collection reasonably necessary, or where collection is required or authorised by law. We will take reasonable steps to ensure the health information we collect is relevant to the services we provide.
5. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for the purposes set out above, including to:
- service providers who assist us with information technology, hosting, email, secure data storage and administrative functions;
- professional advisers such as accountants, auditors and legal advisers;
- government bodies, regulators, funding bodies or professional bodies where required or authorised by law.
Some of our service providers may store or process information outside Australia. Where disclosure to an overseas recipient occurs, we will take reasonable steps to ensure the recipient handles your information in accordance with the APPs.
6. Data quality, security and retention
We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date, and that it is protected from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored on secure systems and access is limited to personnel who need it to perform their duties.
We retain personal and health information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting and professional record-keeping requirements, after which it is securely destroyed or de-identified.
7. Access to and correction of your information
You may request access to the personal information we hold about you, and request corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@southwellnessgroup.online. We will respond within a reasonable period. In some circumstances permitted by the APPs, we may decline a request; if so, we will provide written reasons and information about available complaint avenues. We will not charge a fee for making a request, although a reasonable fee may apply for providing a copy of records.
8. Cookies and website analytics
This website may use cookies and similar technologies to operate the site, remember your preferences and understand how visitors use our pages. Most browsers allow you to manage or delete cookies through your browser settings. Disabling cookies may affect some functionality of this website.
9. Online communications and third-party links
Please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information sent to us by email. Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
10. Anonymity and pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, in most cases relating to the delivery of health and wellness services, we will need identified information to provide those services safely and appropriately.
11. Making a privacy complaint
If you have concerns about how we have handled your personal information, please contact us in the first instance so we can investigate and respond. We take all privacy complaints seriously and will aim to acknowledge and resolve your complaint promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page. We encourage you to review it periodically.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Privacy Contact — South Wellness Group Pty Ltd
ABN 44 702 744 698
Melbourne VIC, Australia
Email: ceo@southwellnessgroup.online
Alternatively, you may use the forms on our Contact page, or learn more about us on our About page.